Customer Service Advisor | Customer Service Representative | Customer Support Advisor

Crewe | £27,584-£28,784 per annum | Monday to Friday, 9am-5pm | Work from Home Fridays | Permanent

Introduction

Acorn by Synergie is recruiting for an experienced Customer Service Advisor to join a rapidly growing business in Crewe.

This is an excellent opportunity for someone who enjoys helping customers, solving problems and delivering a high standard of service. You'll join a supportive and collaborative team where career development, training and work-life balance are genuinely valued.

What We Offer

• £27,584-£28,784 per annum.
• Monday to Friday, 9am-5pm.
• Work from home every Friday.
• No weekend working.
• Ongoing training and career development opportunities.
• Internal progression opportunities.
• Wellness and employee well-being programmes.
• Prize incentives and team-building activities.
• Paid social events.
• Friendly, supportive and inclusive working environment.

Key Duties

• Handle customer enquiries via telephone, email and live chat.
• Provide accurate information about products and services.
• Resolve customer queries and issues efficiently, escalating where necessary.
• Maintain accurate records of customer interactions.
• Build positive relationships with customers and provide a consistently high standard of service.
• Work collaboratively with colleagues to achieve customer service and performance targets.
• Use internal IT systems to manage customer information and enquiries.

Requirements

• Previous customer service experience is preferred but not essential.
• Strong written and verbal communication skills.
• Excellent problem-solving skills and a positive approach to challenging situations.
• Confident using IT systems and able to learn new software quickly.
• Customer-focused attitude with a genuine desire to help others.
• Ability to work effectively as part of a team.
• Positive, proactive and professional approach.

Interested?

If you're an experienced Customer Service Advisor, Customer Service Representative or Customer Support Advisor looking for your next opportunity in Crewe, apply today with your up-to-date CV or contact Acorn by Synergie for more information.