Account Manager

Cardiff | £28,000 per annum | Hybrid Working | Monday to Friday | Permanent

Introduction

Acorn by Synergie is recruiting on behalf of its client for an Account Manager to join their growing team based in Cardiff.

This is an excellent opportunity for a customer-focused professional who enjoys building strong relationships, delivering exceptional service, and supporting business growth and client retention.

The Account Services team works closely with all areas of the business, taking both a proactive and reactive approach to supporting customers and ensuring a high-quality customer experience.

Key Duties

• Effectively manage all inbound customer and prospective client enquiries.
• Liaise with relevant internal departments to resolve customer issues and queries.
• Accurately record and maintain customer information and interactions.
• Handle customer enquiries and complaints in a professional and thorough manner, escalating complex matters where appropriate.
• Develop a strong understanding of company products and services to effectively support customers.
• Support customers with the adoption and implementation of products and services.
• Assist with customer onboarding and offboarding processes.
• Ensure compliance with all relevant regulatory requirements.
• Adhere to company policies, procedures, and best practices.
• Contribute to business growth, customer retention, and overall service excellence.

Requirements

• Previous pharmacy knowledge and experience (preferred).
• Excellent customer service skills.
• Strong attention to detail.
• Excellent verbal and written communication skills.
• Ability to work independently and use initiative.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Ability to work effectively under pressure in a fast-paced environment.
• A proactive and solutions-focused approach.

What We Offer

• £28,000 per annum.
• Hybrid working.
• Company pension scheme.
• Private medical insurance.
• On-site parking.

Interested?

Apply now to join a growing organisation where you can make a real impact and further develop your career in account management and customer services.