Operations Support Officer - Customer Service

Cardiff | £14.59 per hour | 5 am - 1 pm | Monday to Friday | Temporary

Introduction

Acorn by Synergie is recruiting for an experienced and organised Operations Support Officer to join a busy operational team. This is a busy role that provides essential administrative and customer service support to a large workforce, ensuring the smooth day-to-day running of operations.

This position would suit someone who thrives under pressure, has excellent attention to detail, and enjoys supporting colleagues while delivering a high standard of customer service.

Key Duties

• Review and process Driver Daily Returns, ensuring all documentation is accurate, complete, and uploaded to internal systems.
• Check and process overtime documentation, ensuring records are correctly prepared for supervisor approval and payroll processing.
• Review Daily Defect Sheets, correcting errors, recording information accurately, and maintaining system records.
• Manage PPE stock levels, placing orders and ensuring adequate supplies are available.
• Maintain and update the Tacho Master Calendar.
• Print, distribute, and maintain driver-related documentation, including accident forms, annual leave forms, overtime notices, and vehicle records.
• Investigate and gather information relating to missing movements, out-of-hours tickets, and ticket amendments.
• Support the daily driver sign-in process, issuing tablets, mobile phones, keys, maps, and other operational equipment.
• Maintain accurate records of equipment allocation and returns.
• Take ownership of key management, including issuing, tracking, logging, and ensuring keys are returned.
• Manage Housing Paid Calls administration, including uploading documentation, creating call lists, and liaising with crews regarding overtime requirements.
• Handle incoming telephone calls professionally, relaying information to supervisors and supporting operational communication.
• Support approximately 287 operational staff each morning with sign-in procedures.
• Print and prepare daily manning sheets for drivers and loaders.
• Record sickness absence and support supervisors with staffing and route changes.
• Process large volumes of manual paperwork and ensure all documentation is complete and compliant.
• Separate and process overtime records accurately.
• Monitor driver hours against tachograph records.
• Maintain accurate records relating to holidays, sickness, staffing, and operational resources.
• Support onboarding activities for new starters and assist with office stationery and PPE requirements.

Requirements

• Strong administrative and customer service experience.
• Exceptional attention to detail and accuracy.
• Confidence working with manual records and data entry systems.
• Ability to remain calm and professional in a busy operational environment.
• Excellent communication and organisational skills.
• Patient, approachable, and able to de-escalate challenging situations when required.
• Ability to prioritise workloads effectively and work independently.
• Comfortable supporting a large workforce and managing multiple tasks simultaneously.

What We Offer

• £14.59 per hour.
• Fixed Monday to Friday working pattern with early finishes.
• Opportunity to work within a supportive operational team.
• Varied and rewarding role with significant responsibility and autonomy.

Interested?

Apply now if you are a highly organised individual with strong customer service skills and enjoy working in a fast-moving environment.

Acorn by Synergie acts as an employment agency for permanent recruitment.