As one of our Agency workers, you are entitled to information relating to your equal treatment entitlements if you believe that your entitlements under the Agency Workers Regulations (AWR) have been infringed. 

Please note that ‘hirer’ refers to the company you have been placed with by Acorn Recruitment Ltd. 

Day One Entitlements

If you want to request information in relation to ‘Day One’ entitlements (such as access to information on vacancies or access to collective facilities or amenities); you must contact the hirer for this information.

  You should request this information in writing from the hirer. You can request this information any time after the start of your assignment. 

The hirer has 28 days to provide you with a written response which will include a written statement with all relevant information relating to Day One entitlements and reasons for the treatment of agency workers. 

Pay and Other Basic Working and Employment Conditions 

If you want to request information in relation to pay and other basic working and employment conditions, you must contact Acorn Recruitment Ltd T/A Acorn by Synergie. 

1.   You are unable to request information relating to pay and other basic working and employment conditions until you have achieved your 12 week qualifying period. You can contact your local branch to find out how many weeks you have worked towards your qualifying period.

2.  When you have achieved your 12-week qualifying period, you can request information in relation to pay and other basic working and employment conditions. This request must be in writing and emailed to hr@acornbysynergie.com

3. Your written request must detail which basic working and employment conditions you do not believe you are receiving. Please note that you cannot request information about a specific employee. 

4. The Acorn Group then has 28 days from receipt of your request to provide you with a written statement setting out the relevant information in relation to the basic working and employment conditions you have requested information about, how these conditions were determined and why there may be differences between you and a comparable employee. 

5.  If you do not receive a written statement from the Acorn Group within 30 days of submitting your information request, you can write to the hirer requesting the same information. 

6. The hirer then has 28 days from receipt of your request to provide you with a written statement setting out the relevant information in relation to the basic working and employment conditions you have requested information about, how these conditions were determined and why there may be differences between you and a comparable employee.