AB InBev&nbsp;is the world's leading brewer of beer and cider, with a portfolio of over 500 brands.

AB InBev

Aiming to reduce inequalities and providing equal opportunities for people from all backgrounds to achieve their full potential.

Building relationships with local communities, supporting local community causes and committing Acorn Impact volunteering days.

Ensuring products and services are sourced from suppliers that respect human rights, minimise environmental impact and uphold ethical standards.

Minimising our environmental impact, reduce resource consumption, and contributing to a greener and more sustainable future.

Creating a supportive and engaging workplace where employees feel valued, motivated, and empowered to reach their full potential.

Social Mobility

Community Engagement 

Ethical Sourcing &amp; Supply Chain Management

Environmental Sustainability

Employee Wellbeing and Development

Please call us on 01270 213113 to book an appointment. Please bring your CV if you have one and your ID documents (passport / National ID card etc).

We cover a wide variety of roles from industrial packaging and warehouse roles to technical, public sector, driving and commercial / office-based roles.

There is a public pay and display car park behind our office on Oak Street and time-limited free parking on High Street.

We are a first floor office in Breeden House.  Please go to the reception entrance on Edleston Road and press buzzer 4b.

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Acorn by Synergie offers permanent, temporary, and contract recruitment across the UK.                

Acorn by Synergie places agency workers into assignments with approximately 850 different client companies across the UK.                      Also recruits within various different sectors including commercial, industrial, technical, steel, construction, rail, driving, food processing, and hospitality.  

Yes, Acorn by Synergie is a member of the Recruitment &amp;  Employment Confederation (REC) and is ISO 9001:2015 accredited.  Acorn by Synergie is also committed to ethical recruitment practices. They are a GLAA license holder, a Stronger Together Business Partner, and comply with the Ethical Trading Initiative (ETI) Base Code. This ensures that workers are not charged fees for employment and that they are protected from labor exploitation and human trafficking.

Acorn by Synergie ensures that workers are placed into a safe working environment, paid at National Minimum Wage (NMW) or above, and provided with clear contract and working conditions. Wages are paid on a weekly basis, one week in arrears. Payment is made by direct credit into a bank / building society account of the worker's choice every Friday. Workers must have their own bank account or joint access to one.

Discounted online and in-store shopping and cash-back via Acorn Rewards. Access to an Employee Assistance Programme, offering 24/7 confidential advice and support for various personal and work-related issues. Pension benefits through NEST (National Employment Savings Trust) after three months of employment, with contributions from both the worker and Acorn by Synergie.

What type of recruitment does Acorn by Synergie do?

Who do Acorn by Synergie work with?

Is Acorn a member of any accredited body or organisation?

What are Acorn by Synergie's pay rates?

What are the additional benefits of working for Acorn by Synergie?

To put our clients and candidates at the centre. Putting our clients and candidates at the centre of everything we do is imperative – every decision you make should consider how it will impact the customer experience. We want to ensure we understand our customers and strive to continually increase customer satisfaction rates.

Take responsibility for your actions and stand by your promises. Accountability is about ownership and initiative. Be responsible for your actions, behaviours and decisions and take pride in what you do.

We want to create a culture of teamwork, collaboration and helping each other. In order to achieve this, it's important to communicate clearly and openly with colleagues, candidates and clients.

For each other, our communities, and our environment. Treat people how you’d like to be treated and use empathy and patience – think before you act considering body language, tone of voice and expression. Treat all people equally to encourage inclusiveness and avoid discrimination. Be mindful of our social, economic, and environmental impact.

You will be given the tools, training, and support to be able to make decisions and take actions, in line with company goals and values. Autonomy and responsibility will encourage creativity and continuous improvement.

Customer First

Accountability &amp; integrity

Effective communication

Respect

Empowerment

Acorn by Synergie provides specialist permanent, contract and temporary recruitment solutions across the UK. We are part of a global recruitment company - Synergie, who operates in 17 countries around the world. 

Recruitment can be a huge drain on time and resource, which is why companies choose to use Acorn by Synergie for an honest and reliable service with effective results. With our experience, recruitment process we will save you valuable time and money, attract the right people, increase the reach of your roles and support the growth of your company.

At Acorn by Synergie, we don’t just employ the best recruitment consultants to support your needs, we employ the best consultants with experience of working within the industry. As a result, we know that we can truly offer a recruitment service that understands you and your company’s daily resource pressure and identified people who will truly fit within your business. That’s why 98% of our clients say we understand the industries and environments they work within. 

We pride ourselves in keeping up-to-date with the newest technologies.

Acorn by Synergie +, is a new service we offer our clients which allows you the flexibility of having real time management information at your fingertips 24/7. A completely bespoke dashboard where you can manage all your workforce KPI’s in one place. 

We have just launched a new service called Acorn by Synergie PROXI. An on-site recruitment solution offering you the client a number of different levels of service depending on you specific  requirements. 

Who is Acorn By Synergie ? 

What can we do for you? 

What makes us different? 

How do you add value?

What additional services do we offer? 

What's new? 

Established in 1992, we have over 30 years’ experience across the sectors that we operate in. We have in excess of 30 branches, offices and on-site locations in the UK alone, and are part of Synergie Group who operate globally in 17 countries. Here in the UK, we have over 160 employees and have a turnover in excess of 100M.

We offer a range of bespoke services tailored to your needs: <ol>Dual branded collateral and campaigns</ol><ol>Proven candidate attraction campaigns </ol><ol> Successful retention techniques </ol><ol>State of the art technology </ol><ol> Highly experienced implementation team</ol><ol> In-house award-winning marketing team</ol><ol> Quality &amp; Compliance Department </ol><ol> A collaborative partnership approach</ol><ol> Recruitment with integrity guaranteed</ol>

S&amp;You Specialist Recruitment is a division of Acorn by Synergie, a top recruitment agency in the UK, supported by the global Synergie Group. This division focuses on high-level recruitment, including executive search, board-level positions, senior commercial roles, and specialised technology jobs in areas like AI, automation, cyber security, and data. Their goal is to match exceptional leaders and tech experts with leading companies. For more information, visit their website at sandyou.co.uk.

Harnessing tomorrow’s technology - we offer a suite of software solutions to fit your business needs. Acorn By Synergie Plus offers an MI real time reporting system, which enables you the client access to a bespoke dashboard and KPI tracker. Understanding the talent landscape and utilising the most up-to date technology is key to our success. We have invested in market leading talent analytics tool, Horsefly. This provides us with real time worker insights, allowing us together, to recruit the talented individuals you require.

You can have complete confidence in us, as your specialist recruitment partner. The quality of the recruitment solutions we provide are essential and that’s why we are dedicated to achieving highly reputable industry recognised Accreditations and Awards to acknowledge and represent the professional standards we meet and exceed through our services, internal process and people.

Experience &amp; Scale 

What we offer

S&amp;You Specialist Recruitment

Innovation &amp; Insights 

Quality, Compliance &amp; Accreditations 

As an Agency Worker, you will be offered Acorn Rewards. An online platform and app which gives you access to thousands of fantastic deals to save money on your everyday shopping and more!

When you start your temporary assignment, if you have any concerns, your Acorn Representative will be available to answer your questions around the clock. You will be provided with the 24/7 service contact details.

Through Acorn Rewards, you will have opportunities to take part in regular competitions and lottery draws.

As a leading recruitment specialist, we have a great deal of experience in all types of recruitment, so will always be on hand to give you the advice and guidance you need to succeed in your job search. When working with Acorn by Synergie, we make it our business to listen and will match you with the best job opportunities.. We will ensure that the communication, support, and service you are given is of the highest level.

Acorn by Synergie places agency workers into assignments with approximately 850 different client companies across the UK within various different sectors including; commercial, industrial, technical, steel, construction, rail, driving, food processing and more.

Acorn by Synergie uses NEST (National Employment Savings Trust) as its pension provider. Subject to qualifying eligibility criteria, you will be automatically enrolled as a member of this scheme after you have worked for Acorn for three months. If you wish to opt-out of the scheme, you must follow the instructions provided to you by NEST shortly after your enrolment. You will be required to make a weekly contribution to your pension and we will make a contribution too.

An Employee Assistance Programme which offers 24/7 access to confidential advice and support to help you if you are experiencing any problems relating to: money, family, bereavement, stress, addiction etc.

An online portal where you can view payslips, P60’s and other pay-related information.

Online platform and app for easy access

24/7 service

Regular competitions and lottery draws

Passionate consultants who match you to the best possible job

Access to hundreds of companies we work with

Contributory pension scheme

An Employee Assistance Programme (EAP)

Online access to your payslips and more

Our history

Through Acorn Impact, we are committed to creating positive social, economic, and environmental impacts within our communities UK-wide.

Acorn Impact

At Acorn by Synergie, EDI is very important to us; both as an employer and a recruitment business. Find out more.

Values and EDI

Our vision is to challenge norms and enhance the lives of all those we come into contact with by placing diversity and inclusion at the heart of everything we do. We’re leaders in our industry, and we're always looking for talented people to join us and contribute to our success. With big plans to expand and grow, Acorn is an exciting place to be — so if you’re hardworking, entrepreneurial and passionate, we want to talk to you.

<h3>Our vision</h3>

At Acorn by Synergie, we believe that there’s more to recruitment than just filling vacancies. We recruit with integrity. 

Acorn's Board of Directors and Senior Management Team are all experts in their field, with many qualifications, years’ experience and fellowships to prove it.

Partnerships

With over 20 offices and on-site locations across the UK and internationally, Acorn by Synergie is part of the global recruitment leader, Synergie Group. Our expert consultants specialise in various industries, delivering local recruitment support nationwide with a global reach.

Local. National. Global.

Part of the Synergie Group operating in 17 countries worldwide.A leader in global human resources management — placing 70,000 job seekers into work every week.<ul class="list-lines"><li>€3B turnover</li><li>Over 800 branches</li><li>5,000 employees</li></ul>

Powered with Synergie

While all 5 pillars are vital, our flagship focus for the next three years is Social Mobility. We’re dedicated to helping individuals from challenging or marginalised backgrounds access opportunities to improve their futures. Our pledge is to work towards 10,000 hours of company time dedicated to enhancing social mobility.

Our strategy is built around five key pillars that define how we engage with candidates, clients, suppliers, and the wider communities.

Our 5 Pillars

We are committed to creating positive social, economic, and environmental impacts within our communities UK-wide.

<h3>Introduction</h3>

<h5>Acorn Impact Workshops &amp; Insite Sessions</h5>Acorn Impact Workshops and Insite Sessions offer jobseekers expert advice on re-entering the workforce, with each session focusing on a different sector. At our launch, leading companies like Smiths and Maximus joined a special event highlighting opportunities in manufacturing and production.

<h5>Community Engagement</h5>Through partnerships with organisations like Seetec, Maximus, and Job Centres, we connect underrepresented talent with opportunities, offering workshops, mentoring, and networking events to support career growth.

<h5>Reconstruct Programme</h5>The Reconstruct Programme helps individuals with convictions find employment. In partnership with HMPPS, we work in Welsh prisons and HMP Bristol to prepare individuals for construction roles as they approach the end of their sentence.

<img src="https: cdn.sourceflow.co.uk="" dck01xsw3v4563h7i4rxxysngeuy" alt="Image social mobility example"  width="100%"></img src="https:>Social mobility is the ability for individuals to move up or down the social and economic ladder, regardless of their background. It’s about creating opportunities for everyone to improve their lives based on skills and effort, not their circumstances or family history.

<img src="https: cdn.sourceflow.co.uk="" y6rvs94rzmaohnvdt3j67597ydqc" alt="Example image of why its important"  width="100%"></img src="https:>For the next three years, we’re committed to tackling social mobility because businesses play a crucial role in addressing societal challenges. At Acorn by Synergie, we’re not just connecting talent with opportunities; we’re working to help people from underrepresented or disadvantaged backgrounds access those opportunities too.

Many face barriers to career progression, including: <ul> <li>Lack of career guidance</li> <li>Low confidence</li> <li>Skill gaps</li> <li>Criminal records</li> <li>Disabilities</li> <li>Financial constraints</li> <li>Language barriers</li> <li>Discrimination and unconscious bias</li> </ul>

<img src="https: cdn.sourceflow.co.uk="" eskv2obw3kakkx3dl4t7ko48iy1e" alt="10000 hours of social value"  width="100%"></img src="https:>Through Acorn Impact Workshops, Insite Sessions, and our Reconstruct Programme, we actively promote social mobility. We’re also partnering with new community projects to reach our goal of 10,000 hours of social mobility initiatives.

<img src="https: cdn.sourceflow.co.uk="" 0sskra53ek0z1aclz67fpwm4d1e7" alt="Image of how we help"  width="100%"></img src="https:>Join us in supporting social mobility. We can help with CV workshops, employment access insights, or hands-on guidance to help more people get into work. Or, partner with us on one of our existing initiatives!

What is Social Mobility?

Why are we focusing on this

Barriers to Social Mobility

Our approach

How you can get involved

At Acorn by Synergie, we are passionate about supporting our communities and creating as much social value as we can. People are central to our business, and we want to make a lasting, positive impact on their futures. We have created and been at the heart of many social value initiatives over the years, and we wanted to make a bigger commitment – that’s why we launched Acorn Impact. This is basically a promise to help create meaningful social, economic, and environmental changes across the UK. Through Acorn Impact, we hope to partner and support many different initiatives, and really help to make a difference.

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With over 30 branches and on-site locations spanning the UK, we connect jobseekers and employers through tailored recruitment services.

At Acorn by Synergie, we want to create a positive working environment where you can thrive, and as part of our ongoing commitment to being a people-focused company, we have a wide range of fantastic initiatives and benefits.

The support we provide to all our colleagues, clients and jobseekers is responsive, versatile and effective. Our commitment is based on our core values:

Company Values

Our mission is to make our award-winning workplace the best it  can be. 

<h5>Range of opportunities</h5>We offer a wide range of internal career opportunities across various departments. Whether you're a trainee recruitment consultant just starting your career or an experienced professional, we have roles available through our specialist teams and branch network. Beyond recruitment, we also offer positions in HR, marketing, accounts, payroll, IT, and compliance to support our recruitment operations. With diverse opportunities for career growth, we're committed to nurturing talent and helping employees excel in their chosen fields.

<h5>Health &amp; Wellbeing</h5>We recognise the importance of promoting both mental and physical well-being and supporting employees facing health challenges. In 2023, our commitment to employee wellness was honored with the Wellbeing at Work Award by the Wales Business Awards. We provide a range of support, including the Help@Hand Employee Assistance Programme (EAP), a private healthcare scheme, mental health first aiders, a flexible working culture, and more!

<h5>Investors in People</h5> We are proudly accredited as an Investors in People organisation, reflecting its commitment to empowering and supporting its workforce. This prestigious accreditation demonstrates Acorn's dedication to developing its employees, fostering a positive working environment, and promoting professional growth at all levels. This recognition underscores our core belief that investing in our people leads to long-term success for both employees and the business as a whole.

At Acorn by Synergie, we truly value our team, and our enhanced benefits package reflects that. You'll get a minimum of 33 days of holiday, and we even give you your birthday off to celebrate! Depending on your role, you can enjoy a company car or a car allowance, giving you the flexibility to choose what suits you best. We also offer company sick pay, so you can take the time you need to recover without worrying about your finances. Plus, with Acorn Impact, you'll have an additional day off each year to participate in charitable or community causes - because we believe in giving back as a team.

At Acorn by Synergie, we believe in creating a workplace where people can thrive both professionally and personally. We offer a flexible working culture to support a healthy work-life balance, alongside hybrid working and wellbeing policies to give you the freedom to work in a way that suits you. You’ll also get "You Day" and your birthday off as extra time for yourself. Through the OpenBlend platform, we encourage open conversations around mental health and wellbeing, while also providing free eye tests for all employees.

<ul><li>Minimum of 33 days holiday, plus your Birthday off</li><li>Acorn Impact – one day off work each year to participate in a charitable or community cause</li></ul>

<ul><li>Minimum of 33 days holiday, plus your Birthday off</li><li>Company car or car allowance (depending on role)</li></ul>

At Acorn by Synergie, we understand that your well-being matters, both inside and outside of work. That’s why we are committed to promoting positive mental and physical health, and offering meaningful support for anyone experiencing health challenges. Through our Help@Hand Assistance Programme (EAP), you’ll have access to a range of benefits including counseling and remote GP services. For employees with over two years of service, we also offer a private healthcare scheme. We prioritise mental health with dedicated training for managers, ensuring they can provide effective support, and our team includes fully trained Mental Health First Aiders. We are always striving to enhance the support we offer, because your well-being is our priority.

Enhanced packages 

The things that matter

Reward and incentives

Perks of the job

Wellbeing

Our vision is to challenge norms and enhance the lives of all those we come into contact with by placing diversity and inclusion at the heart of everything we do. We’re leaders in our industry, and we're always looking for talented people to join us and contribute to our success. With big plans to expand and grow, Acorn is an exciting place to be.

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Listed in the top 1% of all leading UK recruiters, at Acorn by Synergie we develop careers, grow businesses, fulfil ambitions and change lives.

We believe that there's more to recruitment than just filling vacancies.

Our 30+ branches throughout the UK and specialist division allow us to work with hundreds of UK and international businesses to provide you with the best job opportunities.

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Simple, reliable facilities management that keeps your business running smoothly. From maintenance and compliance to cleaning and site support, we take care of the day-to-day so you can focus on what matters most.

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Understanding the talent landscapeWithin the UK we utilise Horsefly, a market leading talent analytics tool, that provides real-time worker insights, we will work with you to undertake searches for multiple roles to identify where we can provide the talented professional you require.

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We are committed to creating positive social, economic, and environmental impacts across the UK, pledging 10,000 hours over the next three years to enhance social mobility.

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With more than 30+ offices and on-site locations across the UK and internationally, Acorn by Synergie employs expert consultants within specialist industries and is part of the leading global recruitment group, Synergie. We provide local recruitment support on a national level with an international reach.

We're part of the Synergie Group operating in 17 countries worldwide.A leader in global human resources management — placing 70,000 job seekers into work every week.<ul class="list-lines"><li>€3B turnover</li><li>Over 800 branches</li><li>5,000 employees</li></ul>

Acorn by Synergie is within the top 1% of the UK's leading recruitment agencies.

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Listed in the top 1% of all leading UK recruiters, we develop careers, grow businesses, fulfil ambitions and change lives.

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An inclusive recruitment service, free from discrimination and bias. Speak to us if you need any additional support to access our services.

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Acorn by Synergie is one of the UK’s leading recruitment companies. We offer permanent, temporary and contract recruitment solutions to employers, supported by a portfolio of training, learning and development solutions. We’re also a member of the Recruitment &amp; Employment Confederation (REC) and ISO 9001:2015 accredited.<ul class="list-lines"><li>Simple and hassle-free online registration.</li><li>We follow the highest ethical &amp; legal standards (REC and SEDEX members, ISO9001 &amp; ISO14001 accredited, Stronger Together Business Partner).</li><li>A dedicated sector specialist consultant.</li></ul>

A recruiter you can trust.

<h5 data-start="233" data-end="271">Customer Service Administrator</h5>Magor | £16.59-£21.57 per hour | 8am-4pm | Monday to Friday | Part-time | Temporary |<hr data-start="362" data-end="365" /><h5 data-start="367" data-end="387">Introduction</h5>Acorn by Synergie is currently seeking a Customer Service Administrator to join their client's team.<hr data-start="492" data-end="495" /><h5 data-start="497" data-end="515">Key Duties</h5><ul data-start="516" data-end="979"><li data-start="516" data-end="594">Archiving all intakes from Magor Brewery, 3PL warehouses, and other sites.</li><li data-start="595" data-end="696">Processing receipts in WMS and SAP systems and filing depot paperwork, including Magor Bulk Beer.</li><li data-start="697" data-end="728">Matching supplier invoices.</li><li data-start="729" data-end="812">Resolving supplier invoice matching queries in line with the daily POD tracker.</li><li data-start="813" data-end="913">Ensuring all Duty regulations are followed and EMCS is regularly updated for inbound deliveries.</li><li data-start="914" data-end="979">Ensuring customers follow EMCS rules for outbound deliveries.</li></ul><hr data-start="981" data-end="984" /><h5 data-start="986" data-end="1006">Requirements</h5>Experience:<ul data-start="1025" data-end="1322"><li data-start="1025" data-end="1078">Strong organisational and decision-making skills.</li><li data-start="1079" data-end="1117">Able to communicate at all levels.</li><li data-start="1118" data-end="1163">Experience working in a team environment.</li><li data-start="1164" data-end="1190">Strong customer focus.</li><li data-start="1191" data-end="1225">Experience working to targets.</li><li data-start="1226" data-end="1255">Trustworthy and discreet.</li><li data-start="1256" data-end="1322">Able to handle private and confidential issues with integrity.</li></ul>Technical Competencies:<ul data-start="1354" data-end="1600"><li data-start="1354" data-end="1384">ERP and/or WMS experience.</li><li data-start="1385" data-end="1434">Good written and verbal communication skills.</li><li data-start="1435" data-end="1459">Analytical approach.</li><li data-start="1460" data-end="1518">Ability to adapt to new processes and ways of working.</li><li data-start="1519" data-end="1544">Logistics experience.</li><li data-start="1545" data-end="1600">MS Office skills (Excel) and other reporting tools.</li></ul>Key Competencies:<ul data-start="1626" data-end="2023"><li data-start="1626" data-end="1671">Drive for results and sense of ownership.</li><li data-start="1672" data-end="1688">Team player.</li><li data-start="1689" data-end="1747">Structured, organised, and strong coordinating skills.</li><li data-start="1748" data-end="1797">Strong analytical and problem-solving skills.</li><li data-start="1798" data-end="1820">Strong leadership.</li><li data-start="1821" data-end="1865">Ability to work effectively with people.</li><li data-start="1866" data-end="1923">Minimum GCSE Maths and English Grade C or equivalent.</li><li data-start="1924" data-end="2023">At least 12 months' experience in an office environment, preferably managing stocks and orders.</li></ul><hr data-start="2025" data-end="2028" /><h5 data-start="2030" data-end="2049">Interested?</h5>Apply now!Acorn by Synergie acts as an employment business for the supply of temporary workers.

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Customer Service Administrator

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