Digital Services Asset & Configuration Management Technician

East of England | Not specified | On-site across Trust sites | Not specified | Permanent

Introduction

Acorn by Synergie is recruiting for a Digital Services Asset & Configuration Management Technician to join the East of England Ambulance Service NHS Trust (EEAST). This hands-on, fully site-based role sits at the heart of digital operations, supporting frontline ambulance services by managing IT assets, maintaining configuration data, and delivering reliable second-line technical support across a diverse estate of end-user devices.

Key Duties:

• Manage the full IT asset lifecycle from procurement to secure disposal.
• Maintain and audit the Configuration Management Database (CMDB).
• Deliver second-line support for devices, software and peripherals.
• Lead AV equipment installations and multi-site hardware deployments.
• Ensure OS and software compliance across all end-user devices.
• Contribute to ITIL-aligned policy, reporting and continuous improvement.

Requirements:

• Experience in IT asset, configuration or service management.
• Familiarity with ITSM/ESM tools, MDM platforms and CMDB management.
• Understanding of ITIL frameworks and WEEE and software licensing compliance.
• Valid UK driving licence with business insurance and access to a vehicle.
• Confident communicator, comfortable working with clinical and corporate teams.

What We Offer:

• NHS Agenda for Change terms and conditions.
• Participation in an on-call rota.
• Travel between Trust sites and occasional overnight stays.

Interested?

Apply now with your CV and a supporting statement outlining how your experience meets the role requirements.

Acorn by Synergie acts as an employment agency for permanent recruitment.