Customer Care Administrator

Bridgend | Competitive hourly rate | Monday to Friday | Temporary |

Introduction

We are currently recruiting on behalf of a housebuilder for a temporary Customer Care Administrator to join their team on-site. This is an excellent opportunity for a highly organised and customer-focused individual to support the delivery of outstanding aftercare services to homeowners.

Key Duties:

• Act as a key point of contact for customers, handling queries and providing timely updates.
• Liaise with subcontractors to schedule and coordinate remedial works.
• Ensure all customer care issues are logged, tracked, and resolved within agreed timeframes.
• Maintain accurate records and update internal systems accordingly.
• Monitor progress of outstanding works and follow up to ensure completion.
• Deliver a professional and empathetic approach when dealing with customer concerns.
• Support the wider customer care team with administrative duties as required.

Requirements:

• Previous experience in a customer service or administrative role (ideally within construction or housing).
• Strong organisational and time management skills.
• Excellent communication skills, both written and verbal.
• Ability to manage multiple tasks and prioritise workload effectively.
• Proficiency in Microsoft Office and database systems.
• A proactive and solution-focused approach.

What We Offer:

• Competitive hourly rate.
• Opportunity to gain experience with a reputable housebuilder.
• Supportive team environment.
• Immediate start available.

Interested?

Apply now or get in touch today.

Acorn by Synergie acts as an employment business for the supply of temporary workers.