Cloud Accounting Digital Services Manager

Southwest | £32,000 - £35,000 | Up to 36.25 hours per week | Monday - Friday | Permanent

Introduction

Acorn by Synergie is recruiting a Cloud Accounting Digital Services Manager (Client-Facing) to join a Top 50+50 accountancy practice in the South-West. This hybrid role supports the firmwide digital transformation agenda, leading cloud accounting solutions and mentoring the Digital Services team.

Key Duties:

• Lead and deliver cloud accounting migrations to Xero and QuickBooks Online, including ledger transfers, opening balance reconciliations, bank feed setup, app integrations, and go-live support.
• Run discovery workshops to understand client needs, map current processes, and design future-state workflows.
• Manage client onboarding journeys, improving turnaround times and creating a strong first impression.
• Line-manage Digital Services team members, allocating work, coaching best practice, and overseeing quality assurance.
• Set standards for documentation, workflows, checklists, and handovers to Accounts, Tax, Payroll, and Bookkeeping teams.
• Champion high standards of data hygiene across Practice Engine and Filestore.
• Embed compliant onboarding processes, including CDD/AML through Summa Tech, and support annual review cycles.
• Work closely with Partners and Managers to scope proposals, build business cases, and present solutions to clients and internal stakeholders.
• Track outcomes, identify risks, and drive continuous improvement across digital services.

Requirements:

• Minimum 5 years' experience delivering cloud accounting solutions using Xero and QuickBooks Online.
• Proven experience leading client-facing projects from discovery through to migration and post-go-live support.
• Xero and/or QuickBooks Online certifications (Advanced preferred).
• Practical knowledge of ledger migrations, bank feeds, chart of accounts design, VAT setup, and app integrations.
• Experience line-managing, mentoring, and quality-checking team members.
• Confidence using systems such as Practice Engine, Filestore, Trello (or similar), and Summa Tech.
• Knowledge of KYC/AML workflows and professional services processes.
• Familiarity with Digita and/or Sage tax suites.
• Advanced Excel skills, including Power Query.
• Excellent communication skills with the ability to explain technical concepts clearly to clients and colleagues.

What We Offer:

• Up to 36.25 hours per week, hybrid and flexible working available.
• 25 days annual leave plus bank holidays.
• Annual salary review.
• Death in service 3 x annual salary.
• Access to company rewards and health scheme.
• 24-hour external Employee Assistance Programme.
• Flexible benefits including Buy and Sell holiday, Cycle to Work, Payroll Charity Giving, and Private Medical Insurance.
• Introducing clients and team member commission schemes.
• Pension 3% rising to 4% (matched up to 6% after 4 years' service).
• Enhanced maternity and paternity pay after one year's service.

Interested?

Apply now to join this innovative and supportive accountancy practice leading cloud accounting solutions across the South-West.