German Speaking Customer Service Advisor

Crewe | £28,000-£29,000 per annum (DOE) | Office-Based | Monday to Friday | Full Time

Introduction

Acorn by Synergie is proudly recruiting for a German Speaking Customer Service Advisor on behalf of a well-established and rapidly growing business in Crewe.

This is an exciting opportunity to join a company known for its fantastic team culture, supportive management, and excellent employee benefits. If you enjoy helping people, take pride in delivering great service, and thrive in a positive environment, this role could be perfect for you.

Full training is provided, but previous office-based customer service experience and good Excel skills would be highly advantageous.

Key Responsibilities:

• Respond to inbound calls and emails from customers in German and English.

• Provide accurate information and resolve product or account queries.

• Log customer details and maintain up-to-date CRM records.

• Follow up on outstanding queries to ensure timely resolution.

• Work collaboratively with other departments to enhance service and processes.

Skills and Experience:

• Fluent in German and English (written and spoken).

• Previous customer service or administrative experience preferred.

• Confident user of Microsoft Excel and Office applications.

• Strong communication and problem-solving skills.

• Friendly, professional, and reliable approach.

Benefits:

• Regular team socials and fully funded events.

• Monthly incentives with vouchers, prizes, and extra holidays.

• Quarterly awards, summer and Christmas parties.

• Birthday leave - enjoy your special day off!

• Free onsite parking.

• Excellent opportunities for career development and progression.

Interested?

If you're fluent in German and English and want to join a genuinely friendly, people-focused company, apply now or contact your local Acorn by Synergie branch for more details.

Acorn by Synergie acts as an employment agency for permanent recruitment.