Customer Service Advisor

Crewe | £28,784 per annum | 9am - 5pm | Monday to Friday | Permanent

Introduction

Acorn by Synergie is working with an exceptional client in Crewe, offering a fantastic opportunity for a professional and driven Customer Service Advisor to join their rapidly growing team.

This is a perfect role for someone looking to take the next step in their career with a company that values personal development and work-life balance.

Our client prides itself on creating a vibrant, collaborative, and supportive working environment where every team member feels valued and respected. They are committed to helping employees develop their careers through ongoing training opportunities and a strong focus on internal promotion, enabling you to reach your full potential.

Key Duties

• Handle enquiries via phone, email and live chat, delivering exceptional service at all times.

• Provide accurate information about products and services.

• Resolve issues efficiently, escalating when necessary.

• Keep detailed records of customer interactions.

• Work closely with the team to ensure service targets are met.

Requirements

• Previous customer service experience is preferred but not essential.

• Strong communication skills, both written and verbal.

• Excellent problem-solving abilities and a positive approach to challenging situations.

• Comfortable using IT systems and willing to learn new software.

• Positive attitude and willingness to learn.

What We Offer

• Salary of £28,784.

• Monday to Friday working pattern with no weekend work.

• Work from home every Friday.

• Continuous opportunities to enhance your skills and grow your career.

• Wellness programmes, company discounts and social events.

• Supportive and inclusive working environment.

Interested?

If you're ready to take your customer service skills to the next level, apply now with your up-to-date CV.

Acorn by Synergie acts as an employment agency for permanent recruitment.